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By accepting the Privacy Policy and Terms of Use, customer, client, member expressly gives consent to collecting, using and disclosing your personal information in the manner described in this Privacy Policy.
We may collect personal information about you including, but not limited to the following items.

  • Personal information. Examples include - your name, address and phone number as well as email addresses and other information you have provided us with.
  • Computer information. Examples include - type of operating system, type of mobile phone, type of computer.
  • Historical information. Examples include - how you came to be our customer, referrals and friends, correspondence with our support team or our customer service department or any feedback you have sent.
  • Products or services information. Examples include -the products or services you use or have attempted to use or the products or services you have ordered and/or had delivered and any associated information with such.
  • Marketing-related information. Examples include - products and services we have marketed to you and your responses to these, competitions you may have entered and your entries, links you may have visited on our pages, promotions you have participated in, and opt in or out emails.
    • Please note: if we have received a request not to send commercial electronic messages to a particular email address we may retain the details and the request indefinitely in order to comply with this request.
  • Legal information. Examples include electronic signatures and electronic agreements to our Terms and Conditions and End User License Agreements (EULA) information we must retain under applicable laws.

Information is normally collected:

  • Directly from you;
  • From a wholesale supplier or other entity involved in service delivery to you;
  • From our computer equipment (eg. Usage details);
  • In some cases, from other agencies such as credit reporting agencies;
  • From any marketing agencies we may use to market our products and services; or
  • If you become our customer as a result of a business acquisition from the vendor.

We hold personal information:

  • In paper files
  • In computer databases and systems.

All such data is controlled and supervised in accordance with any applicable obligations and exceptions under the relevant legislation. Your information may be accessed by authorised employees or consultants of RLCG Limited or its affiliates that require access in order to fulfil their work-related duties and/or in order to provide the relevant product or service to you. We use such security measures as passwords, user access levels and encryption as well as controlled access places. 
Our primary reason for collecting this information is in order to provide the best possible service to you. Specifically, we collect and use this information to:

  • Provide goods and/or services to you;
  • Convey communications products on your behalf;
  • Market our business to you, provide competitions and similar;
  • Arrange for third parties to provide our good and/or services to you as necessary;
  • Manage our financial and commercial relationship with you;
  • Verify your identity;
  • Assist with our customer service to you and to resolve any complaints or disputes;
  • Manage our business and our technical facilities and to plan future development;
  • Disclose to prospective investors in or purchasers of us or our business;
  • Protect your and our interests including in particular to enforce any terms or conditions you have agreed to and in to fight against fraud; and
  • Comply with any legal requirements;

We may disclose information to the following groups or persons:

  • Wholesale suppliers and other entities involved in service delivery to you;
  • Other carriers, partner service providers and/or agents in order to provide you with the service or good you have requested;
  • Our professional advisers, technical and marketing consultants;
  • Prospective investors in or purchasers of us or our business;
  • Our agents and resellers as appropriate;
  • Debt recovery agencies or credit reporting agencies in cases of non-payment;
  • Fraud checking agencies;
  • Payment providers and their affiliates in the case of chargebacks and disputed payments;
  • Law enforcement agencies in response to a lawful request;
  • Government authorities in response to a lawful request;
  • Anyone to whom you complain about us or our services including any disputed payments;
  • A person who has claimed a bonus from us for introducing you as a first time customer in so far as we may advise that person that you are a first time customer; and/or
  • The administrator of any corporate services or goods provided to a company, group, organization, society or similar.

We may disclose information to respond to legal requirements, to protect our interests or to enforce our policies, protect anyone's rights, property or safety. We, our local partners, or the operator or company facilitating your communication may provide your information to an appropriate local authority lawfully requesting such information. We will provide all reasonable assistance and information to fulfil this request and you hereby consent to such disclosure. 
Where information is released, RLCG Limited will require, where possible, that these third parties take appropriate organisational and technical measures to protect your information and to observe the relevant legislation. 
Your information may be stored and processed in any country in which RLCG Limited and its affiliates operate and maintain facilities, including outside of the Asia. For the purposes of sharing or disclosing information in accordance with this section 6 of this Privacy Policy, RLCG Limited reserves the right to transfer your information out of your country. Should RLCG Limited acquire or sell subsidiaries, or in the event RLCG Limited and/or its assets are acquired by a third party, then information held by RLCG Limited will generally be one of the transferred assets. We reserve the right to include your information, collected as an asset, in any such transfer to a third party. 
Except for where specified above, RLCG Limited does not disclose, sell, trade or otherwise transfer and information to any third party without your permission except where obliged to do so under applicable laws or by order of competent authorities.

Should RLCG Limited’s websites contain advertising material relating to another product or service provider or access to another website then you must understand that these products, services and websites are outside of s control and that this Privacy Policy does not apply to them. Information may be collected about you and handled in a different manner to how RLCG Limited handles and collects your information. Please be careful when you use third party products or services or access third party websites that you are protecting your information. RLCG Limited will never ask you to provide your username or password from a third party application, service or website.

We may from time to time ask you to provide information on your experiences with our products and services. You are under no obligation to provide this information and it is on a voluntary basis that you do so. 
We may contact you via email, phone or SMS, or through modification of our websites to inform you of faults, changes to services or similar. We may also inform you via any of the above methods of any disputes, violations or suspensions that may occur in relation to your usage of our services, products or those of our affiliates, resellers or agents without limitation. 
RLCG Limited may also contact you with specials, promotions, competitions or other similar marketing correspondence. You may opt out of receiving further, non-essential communications by following the opt-out procedure outlined in the communication you receive. 
Should you enter a competition, RLCG Limited reserves the right to use any original content you provide as part of the entry requirements to use in future promotional material. This may include your name and country details. You may ask, at the time of entering a competition, to have only your initials released in future promotional materials 
If you do not provide information we request then it may prejudice our ability and/or willingness to provide or maintain services to you. In some cases it may be a breach of your contract with us.

RLCG Limited and its affiliates, agents, and resellers will retain your information for as long as is required in order to meet our obligations under applicable laws and for the purposes of collecting that information as outlined above in the section 
RLCG Limited will dispose of your information in a secure manner.

RLCG Limited reserves the right to modify any or all of the Privacy Policy as required. Any changes will be available from our website and the revised Privacy Policy will come into effect 30 days after the date of publishing. Your continued use of our products, services or applications shall constitute acceptance of the Privacy Policy as modified.

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